{"id":4679523401831,"title":"40Gb\/s QSFP+ LR4 10km Transceiver","handle":"40gb-s-qsfp-lr4-10km-transceiver","description":"\u003cp\u003e\u003cstrong\u003eProduct Features   \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e4 CWDM lanes Mux\/Demux design\u003c\/li\u003e\n\u003cli\u003eUp to 11.1Gbps Data rate per wavelength\u003c\/li\u003e\n\u003cli\u003eUp to 10km transmission on SMF\u003c\/li\u003e\n\u003cli\u003eElectrically hot-pluggable\u003c\/li\u003e\n\u003cli\u003eDigital Diagnostics Monitoring Interface\u003c\/li\u003e\n\u003cli\u003eCompliant with QSFP+ MSA with LC connector\u003c\/li\u003e\n\u003cli\u003eCase operating temperature range:0°C to 70°C\u003c\/li\u003e\n\u003cli\u003ePower dissipation \u0026lt; 3.5 W\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ca href=\"https:\/\/nettesla.com\/pages\/warranty\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/nettesla.com\/pages\/warranty\"\u003e• Warranty\u003c\/a\u003e\u003cspan data-mce-fragment=\"1\"\u003e     \u003c\/span\u003e\u003ca href=\"https:\/\/nettesla.com\/pages\/contact-us-1\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/nettesla.com\/pages\/contact-us-1\"\u003e• Technical Support\u003c\/a\u003e\u003cbr\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c!-- TABS --\u003e\n\u003ch5\u003e\u003cspan style=\"color: #00aaff;\"\u003eDescription\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003eXmethod Network iQSFP-LR-10Km is designed to operate over single-mode fiber system using 4X10 CWDM channel in 1310 band and links up to 10km. The module converts 4 inputs channel of 10Gb\/s electrical data to 4 CWDM optical signals, and multiplexes them into a single channel for 40Gb\/s optical transmission. Reversely, on the receiver side, the module optically de-multiplexes a 40Gb\/s input into 4 CWDM channels signals, and converts them to 4 channel output electrical data.\u003c\/p\u003e\n\u003cp\u003eThe central wavelengths of the 4 CWDM channels are 1271, 1291, 1311 and 1331 nm. It contains a duplex LC connector for the optical interface and a 38-pin connector for the electrical interface. Single-mode fiber (SMF) is applied in this module. This product converts the 4-channel 10Gb\/s electrical input data into CWDM optical signals (light), by a 4-wavelength Distributed Feedback Laser (DFB) array. The 4 wavelengths are multiplexed into a single 40Gb\/s data, propagating out of the transmitter module via the SMF. The receiver module accepts the 40Gb\/s optical signals input, and de-multiplexes it into 4 CWDM 10Gb\/s channels. Each wavelength light is collected by a discrete photo diode, and then outputted as electric data after amplified by a TIA.\u003c\/p\u003e\n\u003cp\u003eThe product is designed with form factor, optical\/electrical connection and digital diagnostic interface according to the QSFP+ Multi-Source Agreement (MSA) and compliant to 40G of IEEE 802.3ba.\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"p_con_01\"\u003e\u003cstrong\u003eQuality Certification\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv class=\"p_con_02\"\u003eQuality and standards are the foundation of \u003cspan\u003eNetTesla\u003c\/span\u003e. We are dedicated to providing customers with the outstanding, standards-compliant products and services.\u003c\/div\u003e\n\u003cdiv class=\"p_con_02\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cp\u003e \u003cimg src=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/1eb74cbb8f6a0b47c2bd3f9db56fe577_480x480.png?v=1599728073\" alt=\"\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/1eb74cbb8f6a0b47c2bd3f9db56fe577_480x480.png?v=1599728073\"\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"color: #0b5394;\"\u003eDownload\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/iQSFP-LR-10Km.pdf?v=1598241636\"\u003e40Gb\/s QSFP+ LR4 10km Transceiver\u003c\/a\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-1324-10BD.pdf?4938\" title=\"2.5G Base SFP Duplex 1310nm 10Km Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 1310nm 10Km Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-1324-40BD.pdf?4938\" title=\"2.5G Base SFP Duplex 1310nm 40Km Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 1310nm 40Km Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-1324-80BD.pdf?4938\" title=\"2.5G Base SFP Duplex 1550nm 80Km Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 1550nm 80Km Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-8524-M5BD.pdf?4938\" title=\"2.5G Base SFP Duplex 805nm 300m Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 805nm 300m Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e2.5G Base SFP Duplex Xxnm 80Km Transeciver\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003cspan\u003e2.5G Base SFP Duplex C17-C61nm 120Km Transeciver\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"color: #0b5394;\"\u003eDETAIL\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e \u003cimg src=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/1_13e959cb-fc98-46bc-951c-2046c284b34e_480x480.jpg?v=1598243694\" alt=\"\"\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"color: #0b5394;\"\u003eQ\u0026amp;A \u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eQuestions \u0026amp; Answers\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eProducts\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eHow long will the lead time for the product take?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eWe can ship within 3-5 days on business days.\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eUsually arrives 7-14 days after delivery.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I request customized services?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eYou can customize a product through the product details page or by contacting your account manager. We will do our best to meet the needs of all customers.\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003e\u003cstrong\u003eHow can I confirm product compatibility?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eAll of the products \u003cspan\u003eNetTesla \u003c\/span\u003eoffers are universally compatible, and each item is tested fully before it is packaged.\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eIf you have any other questions, you can ask us in\u003cspan\u003e email\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003efor help and assistance.\u003c\/p\u003e\n\u003ch3\u003ePayment\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eWhat payment methods are supported on NetTesla?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eWe accept Paypal payment. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill my payment information be stored in your database?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003e\u003cspan\u003eNetTesla \u003c\/span\u003edoes not store your payment details such as bank cards, credit cards or any other payment information. When you make a payment, the system will only send relevant payment information to the third-party payment platform or bank securely.\u003c\/p\u003e\n\u003ch3\u003eOrder\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhat should I do if I did not receive a confirmation email?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have not received the confirmation email, please check your spam folder first. Alternatively, you may find the latest status of your order under ‘Orders’. You may also get more information by sending messages to our customer service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow do I cancel an order?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou can contact our customer service to modify or to cancel your order. You also can cancel the order in My Account. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow long does it take for my order to ship?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe processing time is separate from the shipping time. Usually, it takes 2-5 business days to prepare the order.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhy didn\u003c\/b\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cb\u003e’\u003c\/b\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cb\u003et I get an email about my order being shipped?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNormally, it takes 2-5 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact Customer Service via live chat or message.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow to track my order?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWe’ll inform you via an email once your order is shipped out. If you want to have further shipping details, please do not hesitate to contact our customer service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow long will the order take to arrive?\u003c\/b\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003eWe put a lot of energy on making sure the items get delivered to our customers as soon as possible. You will receive your order in 6-17 business days from the date it is placed. For more on shipping details, please refer here for further information.\u003c\/p\u003e\n\u003ch3\u003eDelivery\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eAre there any additional fees?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNormally, customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff if express shipping is chosen.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhy was my package returned?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe following reasons might cause the return of your package:\u003cbr\u003e1) Wrong or incomplete delivery address\u003cbr\u003e2) Invalid phone number\u003cbr\u003e3) Misc. reasons\u003cbr\u003eFeel free to contact us if you were not able to retrieve the package from the shipping company or local post office. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhat happens if I am not in when my order arrives ?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eSignature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eThe tracking service shows that the attempted delivery of my package Was unsuccessful, (or my package has been returned back to sender).What should I do?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCheck for your package with the shipping company or local post office with the tracking number first. Remember to bring your ID.\u003cbr\u003eIf you still cannot find your package, contact our Customer Service as soon as possible. We will offer you an appropriate solution accordingly.\u003c\/p\u003e","published_at":"2020-08-21T16:05:06+08:00","created_at":"2020-08-21T16:05:04+08:00","vendor":"NetTesla","type":"","tags":["best seller","QSFP","Transceivers"],"price":19500,"price_min":19500,"price_max":19500,"available":true,"price_varies":false,"compare_at_price":20000,"compare_at_price_min":20000,"compare_at_price_max":20000,"compare_at_price_varies":false,"variants":[{"id":32768042664039,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"s1803","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"40Gb\/s QSFP+ LR4 10km Transceiver","public_title":null,"options":["Default Title"],"price":19500,"weight":100,"compare_at_price":20000,"inventory_management":null,"barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/products\/iQSFP-LR-10Km.png?v=1597997106"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/products\/iQSFP-LR-10Km.png?v=1597997106","options":["Title"],"media":[{"alt":null,"id":7879849803879,"position":1,"preview_image":{"aspect_ratio":1.348,"height":207,"width":279,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/products\/iQSFP-LR-10Km.png?v=1597997106"},"aspect_ratio":1.348,"height":207,"media_type":"image","src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/products\/iQSFP-LR-10Km.png?v=1597997106","width":279}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e\u003cstrong\u003eProduct Features   \u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e4 CWDM lanes Mux\/Demux design\u003c\/li\u003e\n\u003cli\u003eUp to 11.1Gbps Data rate per wavelength\u003c\/li\u003e\n\u003cli\u003eUp to 10km transmission on SMF\u003c\/li\u003e\n\u003cli\u003eElectrically hot-pluggable\u003c\/li\u003e\n\u003cli\u003eDigital Diagnostics Monitoring Interface\u003c\/li\u003e\n\u003cli\u003eCompliant with QSFP+ MSA with LC connector\u003c\/li\u003e\n\u003cli\u003eCase operating temperature range:0°C to 70°C\u003c\/li\u003e\n\u003cli\u003ePower dissipation \u0026lt; 3.5 W\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ca href=\"https:\/\/nettesla.com\/pages\/warranty\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/nettesla.com\/pages\/warranty\"\u003e• Warranty\u003c\/a\u003e\u003cspan data-mce-fragment=\"1\"\u003e     \u003c\/span\u003e\u003ca href=\"https:\/\/nettesla.com\/pages\/contact-us-1\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/nettesla.com\/pages\/contact-us-1\"\u003e• Technical Support\u003c\/a\u003e\u003cbr\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c!-- TABS --\u003e\n\u003ch5\u003e\u003cspan style=\"color: #00aaff;\"\u003eDescription\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003eXmethod Network iQSFP-LR-10Km is designed to operate over single-mode fiber system using 4X10 CWDM channel in 1310 band and links up to 10km. The module converts 4 inputs channel of 10Gb\/s electrical data to 4 CWDM optical signals, and multiplexes them into a single channel for 40Gb\/s optical transmission. Reversely, on the receiver side, the module optically de-multiplexes a 40Gb\/s input into 4 CWDM channels signals, and converts them to 4 channel output electrical data.\u003c\/p\u003e\n\u003cp\u003eThe central wavelengths of the 4 CWDM channels are 1271, 1291, 1311 and 1331 nm. It contains a duplex LC connector for the optical interface and a 38-pin connector for the electrical interface. Single-mode fiber (SMF) is applied in this module. This product converts the 4-channel 10Gb\/s electrical input data into CWDM optical signals (light), by a 4-wavelength Distributed Feedback Laser (DFB) array. The 4 wavelengths are multiplexed into a single 40Gb\/s data, propagating out of the transmitter module via the SMF. The receiver module accepts the 40Gb\/s optical signals input, and de-multiplexes it into 4 CWDM 10Gb\/s channels. Each wavelength light is collected by a discrete photo diode, and then outputted as electric data after amplified by a TIA.\u003c\/p\u003e\n\u003cp\u003eThe product is designed with form factor, optical\/electrical connection and digital diagnostic interface according to the QSFP+ Multi-Source Agreement (MSA) and compliant to 40G of IEEE 802.3ba.\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"p_con_01\"\u003e\u003cstrong\u003eQuality Certification\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv class=\"p_con_02\"\u003eQuality and standards are the foundation of \u003cspan\u003eNetTesla\u003c\/span\u003e. We are dedicated to providing customers with the outstanding, standards-compliant products and services.\u003c\/div\u003e\n\u003cdiv class=\"p_con_02\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cp\u003e \u003cimg src=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/1eb74cbb8f6a0b47c2bd3f9db56fe577_480x480.png?v=1599728073\" alt=\"\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/1eb74cbb8f6a0b47c2bd3f9db56fe577_480x480.png?v=1599728073\"\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"color: #0b5394;\"\u003eDownload\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/iQSFP-LR-10Km.pdf?v=1598241636\"\u003e40Gb\/s QSFP+ LR4 10km Transceiver\u003c\/a\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-1324-10BD.pdf?4938\" title=\"2.5G Base SFP Duplex 1310nm 10Km Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 1310nm 10Km Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-1324-40BD.pdf?4938\" title=\"2.5G Base SFP Duplex 1310nm 40Km Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 1310nm 40Km Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-1324-80BD.pdf?4938\" title=\"2.5G Base SFP Duplex 1550nm 80Km Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 1550nm 80Km Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0058\/7451\/6071\/files\/i-8524-M5BD.pdf?4938\" title=\"2.5G Base SFP Duplex 805nm 300m Transeciver\"\u003e\u003cspan\u003e2.5G Base SFP Duplex 805nm 300m Transeciver\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e2.5G Base SFP Duplex Xxnm 80Km Transeciver\u003c\/p\u003e\n\u003cp class=\"ui-title-bar__title\"\u003e\u003cspan\u003e2.5G Base SFP Duplex C17-C61nm 120Km Transeciver\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"color: #0b5394;\"\u003eDETAIL\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e \u003cimg src=\"https:\/\/cdn.shopifycdn.net\/s\/files\/1\/0058\/7451\/6071\/files\/1_13e959cb-fc98-46bc-951c-2046c284b34e_480x480.jpg?v=1598243694\" alt=\"\"\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"color: #0b5394;\"\u003eQ\u0026amp;A \u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eQuestions \u0026amp; Answers\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eProducts\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eHow long will the lead time for the product take?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eWe can ship within 3-5 days on business days.\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eUsually arrives 7-14 days after delivery.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I request customized services?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eYou can customize a product through the product details page or by contacting your account manager. We will do our best to meet the needs of all customers.\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003e\u003cstrong\u003eHow can I confirm product compatibility?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eAll of the products \u003cspan\u003eNetTesla \u003c\/span\u003eoffers are universally compatible, and each item is tested fully before it is packaged.\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eIf you have any other questions, you can ask us in\u003cspan\u003e email\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003efor help and assistance.\u003c\/p\u003e\n\u003ch3\u003ePayment\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eWhat payment methods are supported on NetTesla?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003eWe accept Paypal payment. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill my payment information be stored in your database?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"alone_txt\"\u003e\u003cspan\u003eNetTesla \u003c\/span\u003edoes not store your payment details such as bank cards, credit cards or any other payment information. When you make a payment, the system will only send relevant payment information to the third-party payment platform or bank securely.\u003c\/p\u003e\n\u003ch3\u003eOrder\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhat should I do if I did not receive a confirmation email?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have not received the confirmation email, please check your spam folder first. Alternatively, you may find the latest status of your order under ‘Orders’. You may also get more information by sending messages to our customer service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow do I cancel an order?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou can contact our customer service to modify or to cancel your order. You also can cancel the order in My Account. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow long does it take for my order to ship?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe processing time is separate from the shipping time. Usually, it takes 2-5 business days to prepare the order.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhy didn\u003c\/b\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cb\u003e’\u003c\/b\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cb\u003et I get an email about my order being shipped?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNormally, it takes 2-5 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact Customer Service via live chat or message.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow to track my order?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWe’ll inform you via an email once your order is shipped out. If you want to have further shipping details, please do not hesitate to contact our customer service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eHow long will the order take to arrive?\u003c\/b\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003eWe put a lot of energy on making sure the items get delivered to our customers as soon as possible. You will receive your order in 6-17 business days from the date it is placed. For more on shipping details, please refer here for further information.\u003c\/p\u003e\n\u003ch3\u003eDelivery\u003c\/h3\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eAre there any additional fees?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNormally, customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff if express shipping is chosen.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhy was my package returned?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe following reasons might cause the return of your package:\u003cbr\u003e1) Wrong or incomplete delivery address\u003cbr\u003e2) Invalid phone number\u003cbr\u003e3) Misc. reasons\u003cbr\u003eFeel free to contact us if you were not able to retrieve the package from the shipping company or local post office. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eWhat happens if I am not in when my order arrives ?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eSignature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003eThe tracking service shows that the attempted delivery of my package Was unsuccessful, (or my package has been returned back to sender).What should I do?\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCheck for your package with the shipping company or local post office with the tracking number first. Remember to bring your ID.\u003cbr\u003eIf you still cannot find your package, contact our Customer Service as soon as possible. We will offer you an appropriate solution accordingly.\u003c\/p\u003e"}